Hawaiian Falls Waterpark
Hawaiian Falls Waterpark Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hawaiian Falls Waterpark has 1.9 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap, Lazy river, Wave pool.
Cons: Dirty, No planning, Not enough staff.Recent recommendations regarding this business are as follows: "Buy your season passes in person perhaps?", "I have none.", "Really helps in getting a response!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hawaiian Falls Waterpark has 1.9 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap, Lazy river, Wave pool.
Cons: Dirty, No planning, Not enough staff.Recent recommendations regarding this business are as follows: "Buy your season passes in person perhaps?", "I have none.", "Really helps in getting a response!".
Most users ask Hawaiian Falls Waterpark for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | San Antonio, TexasRefound
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Verified Reviewer | Roanoke, TexasComplaint about location with staff and services
I have got a season pass for years at the Roanoke location. I was highly disappointed when getting membership for this summer 2023.
Knowing that money is tight this year (as for a lot of people), this was our highlight for the summer. I immediately noticed the landscaping needs more favor and attention, desiring a more Hawaiian feel with tropical flowers and at least one palm tree but had barely any nice plant landscaping. Public showers on back wall of bathroom were still not working to rinse before and after, also the cleanliness seems to be neglected encountering a bad bee problem when relaxing (on account of trash everywhere and flooring needing to be sprayed clean regularly). I was planning to invite friends again but will wait for things to get better I hope.
Please consider helping, and checking with management. Thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisappointed from this location and staff
I get a season pass every year for the Roanoke location. Ive been very disappointed as money is tight (as for alot of people) and this is a highlight for our summer.
I have been very disappointed with the landscaping, expecting a more Hawaiian feel, with more tropical flowers and at least one palm tree but barely had any landscaping. Also this year 2023 I still dont see the public showers on the back of the bathrooms working for before and after, also the cleanliness seems to be neglected (trash everywhere and lack of spraying ground regularly to clean surfaces, especially bathrooms). The neglect has even caused a terrible new problem where I couldnt even relax while my son enjoyed the waterpark.
Opted not to invite friends this year until issues are better. Please consider.
Goi lost my ticket in the website t questions about stuff
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beedeville, ArkansasSeason Passes
Preferred solution: Deliver product or service ordered
User's recommendation: Buy your season passes in person perhaps?
Refund
Preferred solution: Full refund
User's recommendation: I have none.
Inadequacies . Burnt pizza, cold nachos, never got ice cream. Poor service due to staffing shortage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Roanoke, TexasResolved: Ongoing Refund Request
Company fixed the issue and I have been provided with full refund.
Finally my credit appeared. The entire experience was very frustrating due to the lack of customer service and lack of communication.
Preferred solution: Full refund
Refund request
Inability to book a cabana online or reach anyone at The Colony
Preferred solution: Have someone call me, please that can book me a cabana
Requesting refund
User's recommendation: Really helps in getting a response!
Service
Preferred solution: Let the company propose a solution
Worst experience ever.
- Not enough staff
- No planning
- Poor customer service
Preferred solution: Full refund
Filthy!
- Lazy river
- Cheap
- Dirty
Preferred solution: Let the company propose a solution
Tickets
Preferred solution: Deliver product or service ordered
Called customer
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